Shipping Policy
Order processing
We begin preparing your order as soon as it is confirmed. Preparation usually takes one to two business days before the parcel is handed to the courier.
Delivery within Saudi Arabia
We ship across Saudi Arabia through our appointed courier (ZidShip). The estimated delivery time is 1 to 5 business days after the parcel is handed to the courier. Weekends and public holidays are not counted.
Tracking your parcel
As soon as your order is handed to the courier you will receive a tracking number that lets you follow its status. If you have not received a tracking number within two business days of confirming your order, please contact us.
Delays outside our control
The times above are estimates and may be affected by circumstances beyond our control, such as weather, courier congestion during peak seasons and holidays, public holidays, or difficulty reaching the delivery address. In these cases we follow up with you and with the courier until your order arrives.
Correct address and phone number
Please make sure your address and mobile number are correct before completing your order. The store is not responsible for delays or failed delivery caused by an incorrect address or contact details, and reshipping may incur additional charges.
Failed delivery
The courier will attempt to contact you to arrange delivery. If delivery cannot be completed after the usual attempts, the parcel is returned to us and we will contact you to arrange redelivery or to resolve the order.
Contact us
For any question about your parcel, contact us through our Contact Us page, by email at [email protected], or by phone on +966556834323, quoting your order number.