Exchange & Return Policy
Please review the Size Guide and the measurements provided for each piece before completing your order, so you can choose the size that suits you best.
Returns
You may request an exchange or a return within 7 days of receiving your order.
A piece is accepted if it is unused, unwashed and unaltered, tried on for fitting only, with the original tags and original packaging still intact.
We cannot accept pieces whose tags have been removed, that show signs of use, perfume, make-up or alteration, or that have been damaged after delivery.
Where the return or exchange is due to a change of mind or an unsuitable size, the cost of return shipping is yours.
Quality issue or order error
If a piece arrives with a manufacturing fault, or is not what you ordered, contact us with your order number and clear photos showing the problem.
In this case we cover the shipping costs and provide either a replacement piece or a full refund.
Delivery delay
If delivery passes the agreed date, or 15 days pass without a delivery date being set, you may cancel the order and receive a full refund, unless the delay is caused by circumstances beyond our control.
If the parcel arrives after the refund has been completed, the piece is yours as a gift.
Making a request
To request an exchange or return, contact Client Care through our Contact Us page, by email at [email protected], or by phone on +966556834323.
Please include your order number, the details of the piece and the reason for the return, attaching clear photos if there is a fault.
Approved refunds are processed using the refund method available for the order and in accordance with the applicable payment and service-provider procedures.